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Fallon Solutions Complaints

Our complaint handling procedure

As you would expect of any professional company, Fallon Solutions have well-trained people who can help you with any complaints or questions about our services.

Fallon Tradesperson

We take customer complaints seriously

We guarantee to take your call during normal business hours and if it is a simple matter our service centre staff will resolve the issue for you immediately. If the complaint needs a bit more detailed handling or some research or a return visit, our customer service team will log the complaint in our portal and then coordinate with the trades team and work out how we can handle your complaint as efficiently as possible. The complaint will be tracked and our aim is to resolve the issue as soon as possible.

One of the factors that has allowed Fallon Solutions to grow by 1500% over the last decade is that 98% of our customers say they will use us again, 75% of our bookings are for people who have used us before, we have strong growth from customer referrals, we receive over 1000 online five star reviews each year and we take complaints seriously.

Fallon Solutions Van

Fallon Solutions Feedback

We are very interested in all feedback, both negative and positive, and the management team meet regularly to see how we can use the feedback for continuous improvement.

Please contact us today on 07 3846 3666 and have ready the job number please or email us on resolutions@fallonsolutions.com.au.

Book a Tradie

Mention WEB40 when you make your booking and we'll take $40 off your next job.

Fallon Solutions Reviews

  • Electrician Aspley

    Harvey ryan
    15-02-2021
    5

    Chris was very professional and efficient and represented the company well

  • Gas Fitters Redbank plains

    Debbie & andrew draper
    15-02-2021
    5

    We had Keegan Owen, come out after hours tonight. Keegan was very helpful and explained exactly what he was doing. Informed us of the problem that ...

  • Plumber Arana hills

    Lesley ross
    15-02-2021
    5

    Josh was really great! punctual, tidy, great at explaining the issue and went above and beyond. Very impressed with such professional service!

  • Appliance Repairs Nundah

    Jess black
    15-02-2021
    5

    Thank you Chris R for your friendly and professional service. Upfront and clear pricing and the issue was explained clearly and fixed quickly. Not ...

  • Carpenter Virginia

    Tom mathews
    15-02-2021
    5

    Andrew Lawson was very helpful and performed quality carpentry work for us today. He came around late notice and immediately had several ideas for ...

Word Of Mouth Awards
Product Review Electrician Award Product Review Plumber Award

Handy Hints Videos

Some of our videos showing you handy hints to save you money around your home.

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Customer Rating

4.9