General Warranty Information
Lifetime Labour Warranty
Fallon Solutions offer a limited lifetime labour warranty on all domestic service works. If the work carried out is not to Australian Standards, we will redo the work for free. This warranty is limited to the labour component of the job.
Warranty on Parts
Parts materials are covered by a manufacturer's warranty usually for a minimum of 12months. Excludes all tap washers/gaskets and seals. Manufacturer's warranty on hot water services can be up to 10 years.
Water Jet Drain Cleaning Solutions & Drain Renewal Solutions
If your drain has been cleared by Fallon Solutions and blocks again, Fallon Solutions will carry out one of the following in an attempt to clear the blockage.
A - No Charge Warranty
1. Your drain must have been inspected by a Fallon Solutions qualified technician using a Closed Circuit Television (CCTV) Drain Camera
2. The blockage must be in the same section of the drain that was cleared ;previously by Fallon Solutions; this warranty is applicable within a 90 day period of the paid visit & includes up to 30 minutes labour at no charge.
B - Conditional Warranty - Lifetime
1. As long as Fallon Solutions has attended your blocked drain (outside the 90 day period) we will return and attempt to clear for only $99 including GST & up to 30 minutes of labour. The blockage must be in the same section of the drain that was cleared previously by Fallon Solutions.
2. Any additional services required while on site will be discounted by 15%
Trenchless Rehabilitation Solutions
All trenchless pipe rehabilitation is covered by a full 10 year warranty, pending CCTV inspection at no charge. If the section of pipe rehabilitated by Fallon Solutions is found to be faulty, we will rectify all repairs at no cost to you.
Chemical Drain Cleaning Solutions
RootX is covered by a 6 month warranty pending CCTV inspection at no charge. All CCTV and drain cleaning required in a 6 month perios is to be carried out at no extra charge.
Hot Water Heater Solutions
A lifetime warranty is available on all hot water services installed by Fallon Solutions. We will replace your hot water service at no cost to you whilst you are residing in the same residence the hot water replacement was carried out. For the warranty to be valid, you have to be a Home Protection Plan member, all maintenance work on the hot water service must have been carried out by Fallon Solutions and you have to have an annual check up on your hot water service.